If a book isn't on the shelf, it may be issued to another patron, or have just been returned and not yet made its way back to the shelves.
Please see “The item I need is checked out. How can I get it?” for help obtaining items that have been checked out, or approach the staff at the Issue Desk, and they will be able to assist you.
If you have charges on your account, you can pay them by any of the methods below:
By cheque: In person at any library, or by post to the address below:
Client Services
Attention: Administration and Accounts
Victoria University of Wellington Library
PO Box 3438
Wellington 6140
If you are a Distance student, please mark the envelope “Attention: Distance Lending Team” instead.
Cheques should be made out to “Victoria University Library”. Please do not send cash.
Please note that fines from Borrow Direct items must be paid directly to the lending library. See “How do I pay my Borrow Direct fines?” for more information.
For general questions, please use our Ask a Librarian service—you can send us an email, call us on the phone, or send an instant message. Look for the “Ask a Librarian” button.
The Library's postal address is:
The Library
Victoria University of Wellington
P O Box 3438
Wellington 6140
New Zealand
The Library's fax number is +64 4 471 2070.
Phone numbers and email contacts for the campus libraries are:
Kelburn: 463 6186 library-lending@vuw.ac.nz
Architecture and Design: 463 6241 library-architecture@vuw.ac.nz
Commerce: 463 7495 library-commerce@vuw.ac.nz
Education: 463 9508 library-wjscott@vuw.ac.nz
Law: 463 6372 library-law@vuw.ac.nz
If you think the Library should purchase an item, you can send a recommendation to the Collection Management team, who will evaluate it and decide whether it can be purchased. The Library's Collection Development and Management Policy guides all purchase decisions.
Make a purchase recommendation
You can also contact your subject librarian directly to recommend an item for purchase.
Purchase recommendations are welcome from all members of the University community.
To renew your items online, go into "My Account" in the Catalogue, select the item(s) you want to renew, and click "Request renewal". If the item is an interloan, or the system will not renew the item, please contact the library by telephone, at any Issue Desk, or by emailing library-lending@vuw.ac.nz.
See "Why can't I renew this item?" for more information.
Library photocopiers are operated with your University ID card, or you can borrow a copy card from the Issue Desk. Credit can be added to your card at any Issue Desk. (Please note: the Commerce Library Issue Desk does not accept cash.)
Library copiers support A4 and A3 paper sizes, and either black and white or colour copying. All black and white photocopies cost 10c per page; colour photocopies cost 25c per page for A4 and A3.
Your use of the Library photocopiers is governed by the Copyright Act 1994 and you agree to abide by its provisions.
The Disability Support for Library Users page details the ways the Library can support you.
Under certain circumstances, it is possible for people not currently enrolled at or employed by Victoria University to be granted limited access to the Library's collections.
If you are a student or staff member from a New Zealand university that is a member of ULANZ, you have reciprocal borrowing access to the Library. See the ULANZ access page for information about how to register as a ULANZ borrower and whether your home institution is a member.
Victoria Alumni should contact the Alumni Relations Office for information about access to the Library.
If you do not meet any of the above criteria, please send us a message through Ask a Librarian and we will contact you with information about applying for access.
Anyone enrolled in an approved Victoria University distance learning course has access to our Distance Lending service. Postgraduates living outside the Wellington region can also apply for access.
If you are away from Wellington temporarily but need access to an academic library, you can:
You can also use your university username and password to access almost all our online resources from anywhere in the world.
If there are no available copies of an item you need, you have two options.
If you want to use the item when it is returned, but do not need it urgently, you can place a hold for it. The first copy of the item to be returned will be held for you at the Issues Desk of the library you select for up to seven days, and you will receive a notification that it is available for you to pick up. Please consult the Library Catalogue's instructions for placing a hold.
If you need an item urgently, you can recall it. The current borrower of the item will be notified to return it, and once returned it will be held for you just like a hold. Three-Day Loan books may not be recalled. Instructions for recalling an item are in the Library Catalogue's online help.
If the item you need is a Closed Reserve item, you can make a booking for it. Please see “How do I book a Closed Reserve item to use at a specific time?” for instructions.
Please refer to the Borrowing Information page, which details loan periods and fines.
Please see the Library Opening Hours page for information about when the libraries are open.
Exam papers from 2005 onwards are available through the online Exam Papers database.
Most libraries also have printed copies of recent exam papers. Check the Library Catalogue to locate printed exam papers.
You can return an item to any of our libraries--you do not have to return it to the library it was borrowed from.
If the library is not open, After Hours returns slots are available near the entrance at the Central, Architecture and Design, Commerce, and W.J. Scott Libraries.
You can also post items back to us. Send them to:
Client ServicesPosted items must be received by us on or before the due date, or overdue fines will be charged.
The Library
Victoria University of Wellington
P O Box 3438
Wellington
There are certain circumstances in which an item cannot be renewed. Some of these include:
